Elevated timeouts on Billing assessments
Minor incidentIdentified · 14:05 — A slow query on the assessment ledger is saturating the primary database pool. A fix is deploying now; some requests may still time out intermittently.
AffectsBilling
Some systems are degraded
10 of 11 services operational · 1 degraded.
99.96%
90-day uptime
Weighted across all services
1
Active incidents
1 minor · 0 major
184 ms
Avg API response
Rolling 24 h · p50
Jul 27
Next maintenance
01:00 – 03:00 GMT+8
Scheduled maintenance
Platform API database upgrade (v2.15)
ScheduledJul 27, 2026 · 01:00 – 03:00 GMT+8
The Platform API and webhook deliveries will be intermittently unavailable for up to 10 minutes during a database failover. Webhooks are queued and replayed automatically.
AffectsPlatform APINotifications
Current status by service
Student & family
What learners and guardians touch every day
Enrollment
Applications, admissions & registration
99.99% Operational
Enrollment: Operational. 99.99% uptime over the last 90 days.
Grading
Report cards & academic records
100.00% Operational
Grading: Operational. 100.00% uptime over the last 90 days.
Attendance
Daily attendance & gate logs
100.00% Operational
Attendance: Operational. 100.00% uptime over the last 90 days.
Library
Catalog, borrowing & holds
99.90% Operational
Library: Operational. 99.90% uptime over the last 90 days.
Wallet
Student wallet & canteen payments
99.99% Operational
Wallet: Operational. 99.99% uptime over the last 90 days.
Staff workspace
Back-office systems for school personnel
Billing
Assessments, cashiering & statements
99.96% Degraded performance
Billing: Degraded performance. 99.96% uptime over the last 90 days.
HRIS
HR, payroll & leave management
99.98% Operational
HRIS: Operational. 99.98% uptime over the last 90 days.
Clinic
Student health records & visits
99.89% Operational
Clinic: Operational. 99.89% uptime over the last 90 days.
Platform
Shared infrastructure behind every app
SchoolAide Portal
Launcher, single sign-on & identity
99.98% Operational
SchoolAide Portal: Operational. 99.98% uptime over the last 90 days.
Platform API
REST API, integrations & webhooks
99.96% Operational
Platform API: Operational. 99.96% uptime over the last 90 days.
Notifications
Email, SMS & push delivery
99.94% Operational
Notifications: Operational. 99.94% uptime over the last 90 days.
Past incidents
Last 14 days
Jul 25, 2026
Elevated timeouts on Billing assessments
Minor OngoingAffectedBilling
-
Identified
A slow query on the assessment ledger is saturating the primary database pool. A fix is deploying now; some requests may still time out intermittently.
-
Investigating
We are investigating reports of slow page loads and intermittent timeouts when generating fee assessments in Billing.
Jul 24, 2026
No incidents reported.
Jul 23, 2026
No incidents reported.
Jul 22, 2026
Library checkouts failing at the circulation desk
Major Resolved in 2h 14mAffectedLibrary
-
Resolved
Circulation services are fully restored. All checkouts queued during the incident have been processed — no manual re-entry is needed.
-
Monitoring
A fix has been deployed and checkout success rates have returned to normal. We are monitoring while the afternoon peak completes.
-
Identified
An expired storage credential is preventing the circulation service from writing loan records. Credential rotation is underway.
-
Investigating
Checkouts and returns are failing at the circulation desk. Catalog search and holds remain available.
Jul 21, 2026
No incidents reported.
Jul 20, 2026
No incidents reported.
Jul 19, 2026
No incidents reported.
Jul 18, 2026
Delayed SMS notifications
Minor Resolved in 3h 05mAffectedNotifications
-
Resolved
Our SMS provider has cleared its queue backlog and deliveries are arriving within normal time. Email and push were unaffected throughout.
-
Monitoring
The provider has restored capacity; queued messages are draining. New messages may still arrive up to 10 minutes late.
-
Investigating
SMS messages (OTP codes, payment reminders) are being delivered with delays of up to 40 minutes. We have escalated to our provider.
Jul 17, 2026
No incidents reported.
Jul 16, 2026
No incidents reported.
Jul 15, 2026
No incidents reported.
Jul 14, 2026
No incidents reported.
Jul 13, 2026
No incidents reported.
Jul 12, 2026
No incidents reported.